Effective Date: 1 January 2024

Welcome to LoveDuoGear.Com, owned by Adriana Caraveo. We are committed to protecting your privacy and ensuring your personal information is secure. This Privacy Policy explains how we collect, use, and share your data when you use our website https://loveduogear.com and engage with our services. By using our site, you agree to this policy. If you have any questions or concerns, please contact us as described below.

1. WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?

We collect different types of information depending on how you interact with our website:

  • Contact Information: Email address, first name, last name, phone number, and mailing address (including state, province, ZIP/postal code, and city).
  • Payment Information: Details such as credit card numbers for transaction purposes (processed securely through third-party providers like PayPal or Stripe).
  • Social Media Information: If you use social login features (e.g., “Connect with Facebook” or “Sign in with Twitter”), we may collect information from your social media profile, including your name, profile picture, and email.
  • Technical Data: Information such as IP address, browser type, device information, and location data.
  • Usage Data: Data about your interaction with our site, including the pages you visit, the products you view, and the links you click.
  • Other Information: Preferences, survey responses, or any other data you provide through forms or other website interactions.

2. HOW DO WE COLLECT INFORMATION?

We collect information from you in the following ways:

  • Directly from You: When you register, place an order, subscribe, contact us, or fill out a form.
  • Automatically: Using cookies and tracking technologies, such as Google Analytics, to monitor site activity and collect information about your online behavior.
  • From Social Media Platforms: When you connect to our site via social login options like Facebook or Twitter.
  • From Children Under the Age of 13: We may collect information from children under 13 when provided by a parent or guardian. If you are aware that we have collected data from a child without parental consent, please contact us to have it removed.

3. HOW DO WE USE YOUR INFORMATION?

We may use your information for various purposes, including:

  • To Process Transactions: Complete your purchases, manage payments, and fulfill orders.
  • To Communicate: Send emails for order confirmations, promotions, newsletters (if opted-in), and customer support.
  • To Improve Our Services: Track site usage using analytics tools (like Google Analytics) to enhance the user experience.
  • For Advertising: Display targeted ads using platforms like Google Ads to personalize content and offers based on your preferences.
  • For Compliance: Ensure we meet legal obligations and protect our rights.

4. HOW DO WE SHARE YOUR INFORMATION?

We may share your information with:

  • Authorized Service Providers: Trusted third parties that help process payments, deliver products, or perform site analytics (e.g., Google Analytics).
  • Advertising Partners: To provide relevant ads, we may share information with platforms like Google Ads.
  • Business Transfers: In case of mergers, acquisitions, or sales of assets, your information may be transferred as part of the transaction.
  • Legal Compliance: If required by law, we may disclose your information to comply with legal processes or protect our rights.

5. YOUR PRIVACY RIGHTS

We are committed to providing transparency and control over your information. Depending on your location and applicable laws, you have certain rights, including:

General Data Protection Regulation (GDPR) (EU Residents):

  • Access: Request access to your personal data.
  • Correction: Request corrections to any inaccuracies.
  • Deletion: Request deletion of your data (“Right to be Forgotten”).
  • Restriction: Restrict how your data is processed in certain circumstances.
  • Data Portability: Request your data in a portable format.

California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA) (California Residents):

  • Right to Know: Request information about the categories of personal information collected and its purposes.
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: Opt-out of the sale of your personal information to third parties.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

California Online Privacy Protection Act (CalOPPA):

We comply with CalOPPA by providing clear information about our data practices and honoring browser “Do Not Track” signals as required by law.

To exercise your rights, please contact us at support@loveduogear.com. We will respond to your request in accordance with applicable laws.

6. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

Yes, we use cookies and similar technologies to enhance your experience. Cookies help us:

  • Remember your preferences and account details.
  • Track site activity and monitor the effectiveness of ads.
  • Personalize content and recommendations.

You can modify your browser settings to refuse cookies; however, this may impact your ability to access certain features.

7. HOW CAN USERS CONTACT US FOR QUESTIONS REGARDING THIS PRIVACY POLICY?

If you have any questions or need further information, you can contact us through:

8. CHILDREN’S PRIVACY

We collect information from children under 13 with parental consent. We take special precautions to protect the privacy of children and ensure compliance with COPPA (Children’s Online Privacy Protection Act). If you are aware of any personal data we have collected from a child without parental consent, please contact us immediately at support@loveduogear.com.

9. HOW LONG DO WE RETAIN YOUR INFORMATION?

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to have your information removed, contact us to request deletion.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this policy periodically. Any changes will be posted on this page with the revised “Effective Date.” We encourage you to review this policy regularly to stay informed of any changes.