At LoveDuoGear.Com, owned and operated by Adriana Caraveo, we are committed to ensuring your satisfaction. If you are not entirely happy with your purchase, we offer a simple and transparent refund process. Please review the details below to understand how refunds are handled.
1. Eligibility for Refunds
To be eligible for a refund:
- The item must be unused, in new condition, and have all original tags, labels, and packaging intact.
- The item must be returned within 30 days of the delivery date.
- Products that have been worn, washed, altered, or are damaged due to customer handling are not eligible for a refund.
2. Return Shipping and Costs
We offer free return shipping for all eligible items. Once your return is approved, we will provide a prepaid shipping label. Simply attach this label to your return package and drop it off at the nearest shipping location.
3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.
4. Non-Refundable Situations
The following scenarios are not eligible for refunds:
- Items that are not in their original condition, such as those missing tags or packaging.
- Products that are damaged due to misuse or alteration by the customer.
- Items returned beyond the 30-day window.
5. Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account or payment method again.
- Contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
- If you’ve completed these steps and still have not received your refund, please reach out to us at support@loveduogear.com for assistance.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
7. Contact Information
If you have any questions or need further assistance regarding our Refund Policy, please contact us:
-
- Fulfillment & Logistics: 43 Moraine Dr, Henderson, NV 89052-6626 United States
- Phone: +1 (775) 500-0465 (SMS Only)
- Email: support@loveduogear.com
- Support Hours: MON-FRI 10:00 AM - 5:00 PM EST Time
We aim to provide a seamless refund experience and appreciate your understanding.