At LoveDuoGear.Com, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy with no return costs and free shipping for eligible items. Please read the details below to understand our return process and conditions.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

  • The product must be unused, in new condition, and must have all original tags, labels, and packaging intact.
  • Products that have been worn, washed, altered, or damaged are not eligible for return.
  • The item must be returned within 30 days from the date of delivery.

2. Return Process

To initiate a return:

  1. Contact our customer support team at support@loveduogear.com or send an SMS to +1 (775) 500-0465 with your order details and reason for the return.
  2. Our team will review your request and, if approved, provide you with a prepaid shipping label for the return.
  3. Securely package the item with all original packaging and tags intact. Attach the prepaid shipping label and drop off the package at the nearest shipping location.

Note: Returns that do not meet the above criteria or that are received outside of the 30-day window may not be eligible for a refund.

3. Free Return Shipping

We offer free shipping for all eligible returns. Once your return is approved, you will receive a prepaid shipping label via email. Please use this label to ship the item back to us.

4. Refunds

Once we receive your returned item and confirm that it meets our return requirements, a refund will be processed to your original payment method. Please allow 5-7 business days for the refund to appear on your account, depending on your payment provider.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order.

6. Non-Returnable Items

Please note that items must be new and unworn, with all tags and packaging intact, to be eligible for a return. We do not accept:

  • Products that have been altered or used.
  • Items that are missing original tags, labels, or packaging.

7. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team:

    • Fulfillment & Logistics: 43 Moraine Dr, Henderson, NV 89052-6626 United States
    • Phone: +1 (775) 500-0465 (SMS Only)
    • Email: support@loveduogear.com
    • Support Hours: MON-FRI 10:00 AM - 5:00 PM EST Time

We are here to help and ensure you have a smooth return experience.