At LoveDuoGear.Com, owned and operated by Adriana Caraveo, we prioritize the security and protection of our customers’ personal information. This Security Policy outlines the measures we take to secure your data and the steps you can take to help safeguard your information.

1. Data Encryption

We use SSL (Secure Socket Layer) encryption technology to protect your sensitive information during transmission. All personal information, including payment details, is encrypted when transmitted to our servers, ensuring that your data is secure from unauthorized access.

2. Secure Payment Processing

All payment transactions are securely processed through third-party providers such as PayPal and Stripe. These providers comply with the Payment Card Industry Data Security Standard (PCI-DSS), which ensures that your payment information is handled securely. We do not store your payment details beyond the duration required for processing your transaction.

3. Access Control

We implement strict access controls to ensure that only authorized personnel can access sensitive customer information. Our staff undergoes training on data protection and security protocols to minimize the risk of unauthorized access and breaches.

4. Data Storage

Your personal information is stored securely on our servers and those of our service providers. We only retain your information as long as necessary to provide services and comply with legal obligations. Access to this data is strictly controlled and monitored.

5. Security Audits and Monitoring

We conduct regular security audits and system monitoring to identify and address any vulnerabilities in our infrastructure. We work with trusted security experts to review and enhance our systems continuously to provide the highest level of protection for your data.

6. Customer Account Security

To protect your account, we recommend:

  • Using a strong and unique password for your account.
  • Logging out of your account when accessing it from a public or shared device.
  • Keeping your login credentials confidential and not sharing them with others.

If you suspect any unauthorized use of your account, please contact us immediately at support@loveduogear.com.

7. Data Breach Response

In the event of a data breach, we have a comprehensive response plan in place:

  • We will notify affected users promptly if their data is compromised.
  • We will take immediate steps to secure the system and prevent further unauthorized access.
  • We will work with regulatory bodies and security professionals to address the breach and mitigate any risks.

8. Third-Party Services

We work with trusted third-party service providers, such as shipping companies, analytics platforms, and payment processors. While these providers have access to necessary data to perform their functions, they are contractually obligated to protect your information in accordance with our policies and industry standards.

9. How You Can Help Protect Your Data

Your online security is also dependent on you. We recommend:

  • Regularly updating your account password.
  • Being cautious when sharing your personal information online.
  • Avoiding suspicious links and websites that may attempt to steal your information.

10. Contact Us

If you have any questions or concerns about our Security Policy or suspect a security issue, please contact us:

    • Fulfillment & Logistics: 43 Moraine Dr, Henderson, NV 89052-6626 United States
    • Phone: +1 (775) 500-0465 (SMS Only)
    • Email: support@loveduogear.com
    • Support Hours: MON-FRI 10:00 AM - 5:00 PM EST Time

We are committed to maintaining a secure shopping environment for our customers and will continue to implement best practices in data protection.