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Thank you for visiting and shopping at loveduogear.com.
Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-5 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

loveduogear.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

loveduogear.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

loveduogear.com is not liable for any products damaged or lost during shipping. However, If you received your order damaged, please contact us and we will assist you.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Contact Us

Company Name: Adriana Caraveo

• Address: 43 Moraine Dr, Henderson, NV 89052, United States.
• Text us: (775) 500-0465
• Email: [email protected]
• Website: https://loveduogear.com/
• Business Hours: We operate between the hours of 9 AM to 5PM Monday to Saturday.

1.Returns Eligibility:

• We accept returns on unworn, unwashed, and undamaged items within 14 days of the delivery date. Items must be in their original condition with tags and packaging intact.

2. Personalized and Custom Items:

• Please note that personalized or custom embroidered items are not eligible for return unless there is a defect in craftsmanship or a mistake on our part.

3. Return Process:

• To initiate a return, please contact our customer support team within the specified return window. We will guide you through the return process, including providing a return authorization.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defect in craftsmanship or an error on our part. We recommend using a trackable and insured shipping method.

5. Refunds and Store Credit:

• Upon receiving the returned item and inspecting its condition, we will process the refund or issue store credit, as per your preference. Refunds typically take 7 business days to reflect in your account.

6. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 14 days of receiving the item. We will replace the item at no additional cost to you.

8. Return Address:

• We will provide you with the return address and instructions when you initiate the return process with our customer support team.

9. Customer Responsibility:

• It is the customer’s responsibility to ensure that the returned item is securely packaged to prevent any damage during transit.

10. Contact Us:

• If you have any questions or concerns regarding our return policies, please reach out to our customer support team. We are here to assist you with a hassle-free return process.